Returns Policy

Returns Policy

Deco Baby hopes you are absolutely delighted with your order. We always aim to provide high quality goods that are fault free and undamaged. We recognise that occasionally however, you may wish to return your order. Returns are governed by the Terms and Conditions on our website.
In the very unlikely event that you receive goods, which do not match those that you ordered or are damaged or faulty in any way, you should notify us within 48 hours.
Please call us on +44 (0)1483 592617 or email [email protected] to obtain a Return Goods Authorisation Number (RGAN) and instructions on how to return the goods to us.

Complete the returns form 

You will be given the option to have the goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the goods. Refunds and replacements will be issued upon our receipt of the returned goods. Please download our returns form here.
Send your parcel to Deco Baby, 12 North Road, Guildford, Surrey GU2 9PU, United Kingdom.
Faulty / damaged goods cannot be accepted without a RGAN and must be returned within 14 days of receipt.
For your own protection, you are strongly advised to obtain a proof of posting, or shipping certificate from a courier.
If you would like to exchange your order for item(s) of higher value, we will contact you for payment details.
If you are exchanging for goods of lower value we will refund the difference.
We will contact you to confirm when your exchange or refund has been processed. Please allow up to 21 days.

Cooling off

You have a statutory right to a cooling off period. This period begins once your order is complete and ends 14 days after the goods have been delivered. 
Goods can only be returned for this reason if they are still in good condition and packaging intact. Please complete the returns form to return any items.
You are responsible for paying shipment costs if goods are returned for this reason.
If you wish to contact us in relation to any of these conditions, please contact us using the details on our contact page.